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Whitman Technology Office
721 University Avenue Suite 114
Syracuse University
Syracuse, NY 13244-2450
(315) 443-2342
wsmhelp@syr.edu
Technology @ Whitman

iMBA Technology Help and FAQ

Whitman’s Technology Services team--a full-time staff of eight technology professionals--is an integral part of the iMBA program support structure. The Technology Services team provides year-round support for iMBA students in leveraging technology to get the maximum benefit of the program.

Technology Services Spotlight

Email:
Phone:

Technology Requirements
Minimum Computing Specifications
Operating System
  • Microsoft Windows XP SP3
Software
Other Requirements
  • Administrative access to your computer *
  • Broadband Internet (DSL,Cable Modem or equivalent)

Mac users will need to have Microsoft Windows installed via Apple Bootcamp, Parallels Desktop or VMWare Fusion. Student who do not own Microsoft Windows, or are unsure if they have an appropriate Microsoft Windows license for this use please contact Whitman Technology Services for assistance.

* Depending on your course and instructor, you may need to install/modify applications to complete your coursework. Additionally Syracuse University’s high speed wireless access does require an installation on all computers.


Wireless Configuration of your Laptop

Whitman’s Wi-Fi can be manually configured once on campus with ease.  For users with Administrative access to their computers (ie. the ability to install applications on your computer), please follow the AirOrangeX configuration steps.  Users without Administrative access, please follow the AirOrangeGuest configuration steps.

AirOrangeX: (need Administrative access to computer)
Please use the following instructions
https://answers.syr.edu/display/network/How+to+install+AirOrangeX+-+Windows,+Mac+and+Others

AirOrangeGuest: (DO NOT need Administrative access to computer)
Please use the following instructions
https://answers.syr.edu/display/network/AirOrangeGuest+Access+Guidelines#
AirOrangeGuestAccessGuidelines-WirelessNetwork

If for any reason you or your IT support staff have questions or issues relating to these instructions please email the Whitman School's Technology Services team at wsmhelp@syr.edu or call 315-443-2342.


Remote App

Printing

iMBA students may print from their Wi-Fi connected notebooks by following the instructions here: http://whitman.syr.edu/Technology/Printing/


Remote App

RemoteApp

RemoteApp provides students at the Whitman School of Management access to specialized applications without the need of having the application installed or physically going to a computer lab. Not all courses will require use of this service.


Frequently Asked Questions

Q. What is my NetID?
A. The University NetID provides access to a variety of computing services, depending on your status or role within the University. The services include:

Q. How do I access Blackboard?
A. Go to http://blackboard.syr.edu, you can login with your NetID and password.


Q. How do I register for my Courses?
A. Go to http://myslice.syr.edu, you can login with your NetID and password. Go to “Course Catalog & Class Search” to begin the registration process.


Q.
Why can't I see my courses in Blackboard?
A. First, please verify your course registration in the "Course Catalog & Class Search" section of MySlice. If you are officially registered for a course you will be automatically added to the appropriate Blackboard course during one of the 4 daily data update feeds. Second, if a course has not been made available by the instructor, it will not show up in the "My Courses Plus" module for the students enrolled in the class. It should, however, appear listed in the "My Courses" module as (unavailable). Third, courses are loaded into Blackboard approximately one week before the semester.


Q. How do I access the iMBA Program Course in Blackboard?
A. To access the iMBA Program Course login to Blackboard (http://blackboard.syr.edu) and navigate to “My Organizations Plus.” You should see a link to iMBA Program. If you do not see the iMBA Program link in My Organizations Plus, please contact whitbb@syr.edu (315-443-2342).


Q. Why am I having trouble viewing an online streaming video?
A. To view streaming media you need a broadband connection and an updated media player. If you are having trouble accessing Whitman videos please go to the Streaming Media Troubleshooting Page.


Q. Do I need a broadband Internet connection to participate in the iMBA?
A. Yes, a broadband connection is required to experience on-demand streaming media and other rich media applications. If you need more help, view our Streaming Media Troubleshooting Page.


Q. What is the best way to reach Technology Services?
A. During normal business hours iMBA students can call the general Technology Help line at 315-443-2342 or email wsmhelp@syr.edu.If support is needed after hours, please send an email to wsmhelp@syr.edu.  If you need to contact a particular staff member, please click here to access the Technology Services directory.


Q. How do I forward my SU email address to another email address?
A. Please follow these instructions - https://answers.syr.edu/display/software/SUmail-+Redirecting+e-mail+from+SUmail+to+a+third+party