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Student Technology Services

Welcome To Whitman!

The Whitman School of Management at Syracuse University offers our students a unique advantage: we have a dedicated Student Technology Center and support staff to provide technical services and support only to Whitman Students. This means that not only are we here just for you, but we have an in-depth understanding of your technology needs.

For example, we can show you the ins and outs of general technology use at Syracuse University, we can provide you recommendations on technology, both general and specific, regarding what you will need while at Whitman, and assist you in getting software or repairing your computer, and many other things.

Whitman prides itself on state-of-the-art technology for our students. The Whitman student technology fee, included in your tuition, supports the constantly changing technological needs of students in the Whitman curriculum, and the services provided by the Whitman Student Technology Center. The Student Technology Center (STC), manned by our Academic Support Specialist and a crew of student computer consultants, provides Whitman students with a vast array of technology support.

The STC offers Whitman Students support not only for the specialized applications that are used in the curriculum but also provides:

  • A personal copy of Microsoft Windows and other Microsoft software titles* at no additional cost to students (licensing and access Information will be made available via email after students make their deposit)
  • Microsoft Excel Training and Certification*
  • In-house maintenance and repair for computing devices including laptops, tablets, and phones*
  • In-house warranty repair services for Dell and Lenovo computers
  • No-charge student equipment rentals*
  • Discounted student printing*
  • Technology-enhanced team rooms*
  • Scan-to-email services*
  • Discounts on many different software titles through OnTheHub.*
  • Remote access to the software required for the curriculum via Whitman’s Remote Desktop
  • Videoconferencing services
  • Video recording services*

The Whitman Student Technology Center (located at Whitman 210C) is one of our busiest support centers. In a typical academic year, the center hands out over 20,000 equipment loans, maintains and repairs many student computing devices (phones and tablets included), and manages 12 printers and 5 different student labs. Additionally, the Whitman Student Technology Center is capable of providing warranty support for Dell and Lenovo computers at no additional cost.**

Whitman Technology Services listens and responds to student needs. In 2022, the center upgraded the undergraduate computing lab with new all-in-one computers and undertook a comprehensive project to upgrade the technology in the classrooms and team rooms, including the provision of up to 120 laptops available so that students can check out for daily use.

If you have questions about the technology you’ll need while at Whitman, you can find answers here. We also encourage you to review our computing recommendations page to see what we believe will best suit you as a Whitman student – packages are available for purchase through the Syracuse University Lenovo Online Portal.

Please note that while we make every effort to support Macs, Windows is still the standard in the corporate world and is required by many classes in our curriculum, leading us to strongly recommend that students bring a Windows-based laptop.

We sincerely hope that you find this information helpful. If you have any questions about student technology at the Whitman School, please contact us by email at wsmhelp@syr.edu or by phone at 315-443-2342.

*Services available only to Whitman students
**Warranty Entitlement Policies as defined by manufacturer per device/customer agreement

Support Contact:

(315) 443-2342  |  wsmhelp@syr.edu

Office Hours:

Rm 210C (within main Undergraduate computer lab)
During the Semester:
Mon-Fri: 8:00AM - 8:00PM
Weekends: 10:00AM - 6:00PM

During Breaks (Summer, Winter, mid-semester):
Mon-Fri: 8:00AM - 4:30PM
Weekends: Closed


Accounts
New Users, NetID

Computing
Policy, Wireless, Mobile

Email
Student Email Information

Equipment & Loans
Student Technology Loans

Labs & Facilities
Labs, Team Rooms, Classrooms

Printing
Wireless Config

Remote Desktop
Remote Access, VPN, Applications

Security
Campus IT Security Resource Information

Other Links