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Streaming Media Troubleshooting

Streaming media technology enables the real-time or on-demand distribution of audio, video and multimedia on the Internet. Streamed data is transmitted by a server application and received and displayed in real-time by client applications. These applications can start displaying video or playing back audio as soon as enough data has been received and stored in the receiving station's buffer. If you are having trouble accessing Whitman videos please read the following information.


Internet Connection Requirements

Streaming media requires bandwidth. Bandwidth is a measurement of the amount of data that can be transmitted or received in a specified amount of time. When discussing streaming media, bandwidth is usually expressed in terms of bits per second (bps) or kilobits per second (kbps). (Modems are rated in terms of kbps and usually abbreviated as k. A 56k modem has twice the bandwidth of a 28.8k modem.)

Bandwidth is an important consideration when dealing with streaming media. Simply put, more bandwidth is required for more complex data. Therefore, it requires more bandwidth per second to display a photograph that it takes to display text. When delivering streaming media (large audio and video files), a great deal of bandwidth is required to achieve an acceptable level of performance.

Steaming video will work in all of the following except Dial-Up. Run a speed test to determine you Internet connection speed.

Connection Speed Range
Dial Up 2400bps to 56Kbps **Streaming Media will not work**
DSL 128Kbps to 4Mbps
Cable 512Kbps to 4Mbps
Enterprise LAN 64Kbps to 1.544Mbps
T1 1.544Mbps
T3 44.736Mbps

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Streaming Media Players

To access and view streaming media files, users must have the appropriate media player.

  • Install Adobe Flash Player

Adobe Flash Player is a cross-platform browser plug-in that delivers breakthrough Web experiences to over 99% of Internet users. Download Adobe Flash Player.

  • Install Flip4Mac

    Flip4Mac WMV Components allow you to import, export and play Windows Media video and audio files on your Mac. Flip4Mac WMV plug-ins can be used with most QuickTime based applications, including QuickTime Player, iMovie '06, Final Cut Pro and more. Download Flip4Mac.

  • Install Windows Media Player

    Windows Media Player offers great ways to store and enjoy your music, video, pictures, and recorded Download Windows Media Player.

Windows Firewall

Streaming Media and Firewalls

Are you behind a firewall? Some businesses or home users block streaming video. A firewall is a system designed to protect private networks from unauthorized access. Depending on how a firewall is set up, it might block or affect the quality of streaming audio or video.

Firewalls can exist for a group of computers (like in a department), and on an individual's computer. The firewall needs to allow streaming video to pass; often it is blocked. If the firewall is set up outside the individual's computer, the system administrator will be needed to open a port to allow streaming video.