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Chantel Campbell-Goutcher '94

Chantel Campbell-Goutcher '94

General Manager
CSX Transportation

Chantel Campbell-Goutcher '94 is currently the general manager of engineering operations with CSX Transportation, one of the nation's leading transportation companies, providing rail, intermodal and rail-to-truck transload services. She has been with CSX since earning her bachelor's degree in transportation and distribution management from the Whitman School in 1994. She began her career as an operations management trainee, working in field operations as a trainmaster in one of their 12 major hump switching yards in Nashville, T.N. After a variety of operating positions at both the divisional and network level, Chantel joined their Customer Service Center, where she was responsible for process improvement and project management for their customer service, customer accounting and customer operations groups. While in this role, she earned her MBA from the University of North Florida in 2000 and became a certified CSX Six Sigma Black Belt and Master Black Belt. Prior to her current position, Chantel was director of merchandise design & analysis, where she led a team responsible for the design and implementation of the merchandise carload operating plan, and then director of total service integration, leading a corporate service strategy that combined with operational and commercial cross-functional teams. For the last two years, Chantel has moved back into operations with CSX’s engineering department. Her team is responsible for strategy development and implementation of technology projects, training and development for the engineering field organization and all material movement for rail, ties, ballast supporting both capital teams and divisional maintenance.